Communicating in a clustered social network


There is a basic conflict in socially networked media. Facebook wants to have everyone using their service. It allows you to share party pics with your friends, but you don’t want to have your mother see them. If your mother uses Facebook it would be very impolite not to be connected with her.
Same for Twitter, Skype status message, Flickr private pictures and the like.
They want you to connect to all the people you know. But you don’t want to communicate the same things to everyone you know.

For me, it looks about this currently:

My clustered social network, and what stuffs I want to communicate in what directions.

The black words are the clusters and the blue words are topics for communication.

Obviously my family would not be much interested in an article about the next big thing in the world of personal startpages, and my professional network is not supposed to read about my family chitchat.

So if I had only one medium of communication in my network, I would probably end up only with quotes and truisms. Harmless stuff that is not very much related to myself.

Of course there are several media. Let’s map them to my network:

Media like Skype, Facebook, Email mapped to my network clusters.

As you can see, most of my professional communication is in english, while most of my private communication is in german. That is good, because it helps me keep the stuff a bit seperate. If I write my Skype status message in German, then it is more directed at my friends, although colleages will read it too.

There are a few dedicated channels for groups: The family wiki (yes, it is a family of nerds…), and mailing lists for my former co-students and for the Netvibes team. These channels are very helpful and I would love to have that for other clusters too.
(For Munich, I could probably use the social network www.lokalisten.de, which is/was dedicated to Munich. But I don’t like it. Also my munich friends don’t use it much as far as I know.)

So with the Facebook example:

  • Allow people to cluster their friends in a fuzzy way. Keep the clustering private.
  • For communications like status, widgets, pokes, pictures etc give people the opportunity to choose a cluster or general direction, in which to send the message.
  • On the recipient side, read messages in higher probability if you are in the center of the targeted cluster. (For subscription-based messaging.)

And for everyone else: Just think about it please. The more targeted communication you allow, the more meaningful will it be. If you allow to send stuff to several people at once, you will make all the lazy people happy.


2 Comments, Comment or Ping

  1. Karsten

    I am glad to see, that the “PKM virus” ist still active ;-)
    Some associations:
    * Couldn’t the “clusters” (groups of people) be sketched as concentric circles?
    * If you integrate different “channels” for different groups into less tools, the requirements are related to (read) permissions and notifications.
    * “KM and Web2.0″ look more like topics to me … probably for you related to a bunch of people one could call “subject matter experts” or “persönliche Fach-Community”.

    May 11th, 2008

  2. Magdalena Böttger

    Hi Karsten,

    yes, PKM is always coming back… ;) Thanks for your thoughts.

    Clusters as concentric cirles: I actually thought about that too, because often you would “aim” a piece of information at someone in the inner circle (push) and don’t mind if people on the edge of the cluster also read it (possibly with a pull channel).
    As it probably would be a bit tedious defining all these clusters manually, information could be tagged by cluster in the beginning, and recipients added individually. So the sending system could learn who is central to a topic/cluster/tag. An make something useful of it.

    Channels: Unfortunately subscriptions readers are still not really ubiquitous. Maybe a system somewhere between customized mailing list, RSS and old-fashioned email could be a nice hack. Accesible by your favourite email client…

    Topics: Yes, and of course there are other topics too. These are just examples.

    Sunny greetings from Sendling. ;)
    Magdalena

    May 11th, 2008

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